Frequently Asked Questions

Frequently Asked Questions.

Here are some common questions by Me Mode Customers.

Q. Shipping Address and Guest Checkouts?

Memode.eu allows its uses to guest checkout and by default the last used shipping address will be saved into your Me Mode Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

Q. Can I get my order sooner?

A. All orders are sent through regular courier services, in case you are in hurry and need to get your clothes quickly. Kindly give us a call and we can discuss about your specific shipping needs.

Q. How Can I Track My Order?

A. Once you place your order, we ship it to your shipping address at earliest. A text message with your order tracking number will be sent to you on your mobile for your convenience.

Q. How Do I Get Free Shipping?

You need to spend at least 20 euros in order to get free shipping.

Q. How Long Do I Have To Wait For My Order To Arrive?

A. We take shipment of your orders very seriously. All orders are sent immediately once placed at Me Mode Store. Normally all orders are reached destination between 3 to 7 working days.

Q. What Are The Payment Methods Available?

A. Currently we accept payments through debit/credit cards, ideal and paypal.

Q. What About Shipping?

A. All orders are sent through DHL. At the moment we are offering free shipping for orders higher than 20 euros but if your order is less than 20 euros then you will have to pay a shipping fee of 7 euros.

Q. What If There Has Been A Dilevery Mishap To My Order. Damaged or Lost?

A. We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at info@memode.eu (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at info@memode.eu
  2. In the event of lost mail, we will try to locate the delivery team with our couriers and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

Q. What Happens in Case Of Unsatisfactory Product Experience?

A. We always keep quality as our priority. All the products we sell are hand picked by our expert to maximize customer satisfaction. If you bought a product from our store and you didn’t like what you got, we regret to inform you that we will not be able to change the product.

We work very hard for the accuracy of all the orders but In case we sent you a wrong product, you can contact us regarding your issue and we will ship you the right product once the previous products is received back.

 

Still need help? Send us a note or call us. Visit our contact page for contact details.

 

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